PayPal Purchase Protection for Buyers

When paying for goods through the PayPal e-wallet, your money is securely protected. PayPal - acts as a guarantor in transactions and controls payment, delivery, and quality of purchased goods. In the event that the item does not match the description or was not delivered, PayPal will refund the full purchase price and will take care of the settlement with the seller.

How does PayPal Buyer Protection work?

If the item you ordered was not delivered or is very different from the description,
PayPal will help you refund the full price, including shipping.

PayPal Buyer Protection applies when:

  • You ordered a device for diagnostics but received a device for therapy
  • You received a used item instead of a new one
  • You received fewer products than you paid for
  • Item damaged on delivery
  • Important elements of the product indicated in the description are missing
  • You were delivered a fake instead of the declared original.

In the following cases, PayPal will not refund the purchase price:

  • The store correctly indicated the details of the product, but you did not like it
  • Do you have a debt on your account
  • You have not raised an issue that does not satisfy you within 180 calendar days from the date of purchase of the goods

If an order doesn't arrive or it doesn't match the description, PayPal will reimburse the full cost of eligible purchases plus full shipping.

Buyer Protection applies to all eligible products when you pay with PayPal.

In order to take advantage of the Buyer Protection Program, your account must be free of
debt, and a dispute about the product must be opened within 180 calendar days from the
date of payment. Read all the terms of the User Agreement.

Read all the terms of the User Agreement →

What are your actions in case of a problem?

At the online store, we do our best to provide maximum and prompt assistance to each client and resolve the problem directly and as soon as possible. In case of any question or problem, just contact us via support.

If both parties cannot resolve the conflict on their own, then you can contact the PayPal support team, which acts as a guarantor of the transaction with each purchase using a PayPal wallet.
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